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How We Protect Your Information

When you open an account at pratoto, we collect and handle your personal data with clear rules.

Data you controlTransparent collectionYour rights explained
pratoto How We Protect Your Information
REACH OUR TEAM

Contact Us About Your Data

You have the right to ask us questions about your information or to request changes.

Email Support Send your data request to our privacy team at [email protected]. We'll respond within 5 business days with details about what we hold and how to update or delete your information.
Live Chat Open the live chat in your account dashboard Monday to Friday, 08:00–22:00 Indonesia time. Our team can walk you through privacy settings and help you request account data exports immediately.
Account Settings Log into pratoto, go to Settings > Privacy & Security. You can review what personal data we have on file, update your contact details and see your login history from the last 30 days.
HOW WE PROTECT YOU

Data Security and Your Account

Your account and payment information are encrypted and stored on secure servers. We use industry-standard SSL encryption so that when you log in or deposit via DANA, OVO, GoPay or QRIS, nobody…

Encryption

All data moving between your device and our servers is protected by TLS 1.3 encryption. This means deposits, withdrawals and login sessions are private and cannot be read by third parties.

Password Security

We hash your password using bcrypt, which means we never see or store your actual password. If our database were breached, attackers still could not recover it from our records.

Withdrawal Verification

Before we send funds to your DANA, OVO, GoPay or bank account, our team verifies that the request came from your registered account. This takes 1–2 hours and stops fraudulent cashouts.

Login Alerts

We email you every time your account is accessed from a new device or location. If you don't recognise the login, you can change your password immediately or contact support to lock your account.

Session Timeout

Your session expires after 30 minutes of inactivity on the lobby or live tables. This protects your account if you step away from your device in a café in Bandung or anywhere else.

Data Retention

We keep your account data as long as needed for payments, tax reporting and legal compliance. If you close your account, non-essential personal data is deleted after 90 days, depending on local law.

Frequently Asked About Your Privacy

We collect your full name, email address, phone number, date of birth and residential address to verify your identity. We also collect payment method details (card, bank account or e-wallet) and keep records of your login times, games played and betting history to provide the service and stay compliant with local regulations.

No. We never sell your personal information. We may share data with payment processors like DANA, OVO, GoPay and QRIS only to the extent needed to process your transactions, and with government agencies if the law requires it where local law permits.

Non-personal data like your betting history is deleted within 30 days. We keep payment records, tax records and fraud-prevention data for the time required by local law, typically 5–7 years, then delete them. You can request a copy of your data before closure.

Yes. Email [email protected] or use live chat to request a data export. We'll compile your personal data, account history, login records and transaction logs into a file and send it to you within 5 business days.

All payment data is encrypted using TLS 1.3 and stored separately from your account profile. We never store your full card number, PIN or e-wallet password. When you deposit or withdraw via DANA, OVO, GoPay or QRIS, the transaction is verified before processing to stop fraud.

Log in, go to Settings > Security and change your password immediately. Then contact live chat or email [email protected] with the details. Our team can review your login history, lock your account and help you secure it within minutes.

Yes, we use cookies to keep you logged in, remember your preferences and prevent fraud. We also use analytics to understand how you browse the lobby so we can make the experience faster. You can manage cookie settings in your browser; however, blocking essential cookies may prevent login.